fortunegames Terms & Conditions

1. Eligibility

To register and use fortunegames, you must meet all of the following conditions:

• You are at least 21 years of age.
• You are physically located in the Philippines at the time of play.
• You are not prohibited by any applicable law from participating in online gaming.
• You are acting on your own behalf and not on behalf of any other person or entity.

By registering an account, you confirm that you meet these eligibility requirements and that all information you provide during registration is accurate and complete.

2. Account Registration & Management

Each player is permitted to hold one account only on fortunegames. Creating multiple accounts — whether under your own name or under a different identity — is a violation of these terms. fortunegames reserves the right to close duplicate accounts and suspend the player from the platform.

During registration you will be asked to provide personal information including your full name, date of birth, email address, and contact number. This information is used for account management and for the KYC (Know Your Customer) verification process that is required before any withdrawal can be processed.

fortunegames reserves the right to close or suspend any account if the information provided cannot be verified, if the account is found to be in violation of these terms, or if activity on the account raises a concern about fraud, manipulation, or abuse.

3. Deposits & Withdrawals

All deposits and withdrawals on fortunegames are denominated in Philippine Peso (₱). No currency conversion is involved at any stage of the transaction process.

Accepted deposit methods include GCash, Maya, Philippine bank transfer, and Philippine online and mobile banking. fortunegames does not accept credit cards or cryptocurrency as deposit methods for wagering purposes.

• Deposits are credited to your balance after successful confirmation from the payment processor.
• Withdrawal requests are processed subject to completion of KYC verification.
• Withdrawal processing times may vary depending on the payment method selected.
• fortunegames does not charge platform fees on standard deposits or withdrawals, though your bank or e-wallet provider may apply their own transaction fees independently.

fortunegames reserves the right to review any transaction and to request supporting documentation before processing a withdrawal if there is a reasonable basis for doing so under its security or compliance procedures.

4. Betting, Games & Settlements

fortunegames offers a range of gaming options including online slots, live casino games (baccarat, roulette, blackjack, Dragon Tiger), RNG table games, video poker, eBingo, sports betting, and instant win games.

RNG games use certified Random Number Generator technology. Outcomes are generated independently for each game round and are not influenced by previous results, account history, or any external factor.

Sports bets are settled according to the official result of the relevant event as confirmed by the relevant governing body or recognised official source. fortunegames reserves the right to void a bet in the event of an obvious data error, technical failure, or result that is officially declared void by the governing body.

• All confirmed bets are final. Bets cannot be cancelled or amended after they have been accepted by the system.
• In-play bets are accepted at the odds displayed at the time of confirmation.
• fortunegames reserves the right to limit stakes or restrict access to certain markets at its discretion.

5. Bonuses & Promotions

From time to time, fortunegames may offer bonuses, free play credits, cashback, or other promotions to registered players. All such offers are subject to their own specific terms and conditions when they are made available.

Where a promotion has specific terms, those terms — including any wagering requirements, eligible games, or time limits — will be communicated at the point the offer is made. These general Terms & Conditions apply to all promotions where no specific terms are stated.

Bonus funds may not be withdrawn until any applicable wagering conditions have been met. Using multiple accounts to claim the same promotion is considered abuse and will result in forfeiture of the bonus and review of the accounts involved.

6. Account Security

You are responsible for maintaining the confidentiality of your fortunegames login credentials. Your username and password must not be shared with any other person. fortunegames will not be liable for any loss resulting from unauthorised account access caused by your failure to keep your credentials secure.

fortunegames implements SSL encryption on all connections between your device and the platform, and uses OTP (one-time password) verification as part of the account access and transaction security process. These security measures are applied automatically for all accounts.

• Notify fortunegames immediately if you suspect unauthorised access to your account.
• Do not use public or shared devices to access your fortunegames account without ensuring you log out completely after each session.
• Keep the email address and phone number associated with your account current and accessible, as these are used for account verification and security alerts.

7. Responsible Gaming

fortunegames is committed to promoting responsible gaming practices. All gaming on the platform is intended as a form of entertainment. No bet, strategy, or system can guarantee a positive financial return from gaming — all casino and betting products carry a house edge or inherent risk.

The following responsible gaming tools are available to all registered players at no cost:

• Deposit limits — set a maximum deposit amount per day, week, or month.
• Session time limits — set a reminder or hard limit on session duration.
• Self-exclusion — temporarily or permanently restrict your access to the platform.

For full guidance, visit our Responsible Gaming page.

8. Prohibited Conduct

The following actions are strictly prohibited on fortunegames and may result in account suspension, permanent closure, and forfeiture of any balance:

• Registering more than one account or registering on behalf of another person.
• Providing false, incomplete, or misleading information during registration or verification.
• Attempting to manipulate, exploit, or circumvent the platform's systems, games, or odds.
• Using automated tools, bots, or scripts to interact with the platform.
• Collusion with other players to gain an unfair advantage in any game or betting market.
• Money laundering or any use of the platform that constitutes or facilitates a financial crime.
• Allowing a minor (under 21) to access or use your account.

fortunegames reserves the right to investigate any account or activity that appears to violate these rules and to take appropriate action, including reporting to relevant authorities where required.

9. Limitation of Liability

fortunegames provides its platform and services on an "as is" and "as available" basis. While we work to keep the platform running reliably, we do not guarantee uninterrupted access and cannot be held liable for losses arising from service interruptions, technical failures, or events outside our reasonable control.

fortunegames is not liable for any loss of profits, indirect, incidental, or consequential loss arising from your use of the platform beyond what is directly attributable to a confirmed platform error on our part.

10. Changes to These Terms

fortunegames may update these Terms & Conditions from time to time. Where a change is material, we will make reasonable efforts to notify registered players — for example, by displaying a notice on the platform or by email. Continued use of fortunegames after an update has been published constitutes acceptance of the revised terms.

The date shown at the top of this page reflects when these terms were most recently updated. We recommend checking this page periodically if you have questions about the current terms that apply to your use of the platform.

11. Contact

If you have any questions about these Terms & Conditions, or about your account or any transaction on fortunegames, you can reach our support team at:

You can also visit our FAQ page for answers to common questions about accounts, deposits, games, and responsible gaming.