fortunegames Privacy Policy

1. Introduction

This Privacy Policy applies to fortunegames, the online gaming platform operating at fortunegames.vin. It describes how we collect, use, store, and protect the personal information of players based in the Philippines who register and use the platform.

By creating an account on fortunegames, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with this policy, please do not register or use the platform.

2. Data We Collect

fortunegames collects personal data in the following categories:

We collect only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is directly provided by you in a specific context such as a responsible gaming request.

3. How We Use Your Data

The personal data we hold about you is used for the following purposes:

• Account management: to create and maintain your fortunegames account, authenticate your identity on login, and send account-related notifications.
• Payment processing: to process deposits and withdrawals in Philippine Peso via your chosen payment method (GCash, Maya, or bank transfer).
• Identity verification (KYC): to verify your identity before processing your first withdrawal, as required by our compliance obligations.
• Platform security: to monitor for unauthorised access, fraud, manipulation, or abuse of the platform and to protect all players on it.
• Responsible gaming: to apply account limits, session controls, or self-exclusion if you have requested them, and to identify patterns that may indicate a player needs support.
• Legal compliance: to meet applicable legal and regulatory record-keeping obligations.
• Customer support: to respond to your messages, resolve issues, and manage your account requests.
• Platform improvement: to understand how the platform is used and identify areas for improvement — using aggregated, anonymised data where possible.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contract performance: processing necessary to operate your account and deliver the services you have registered for.
• Legal obligation: processing required to meet applicable laws including identity verification and transaction record-keeping.
• Legitimate interests: processing for fraud prevention, platform security, and responsible gaming — where these interests are not overridden by your rights.
• Consent: where you have given specific, informed consent to a particular use of your data, such as receiving optional communications from us.

Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

5. Sharing Your Data

fortunegames does not sell, rent, or trade your personal data to any third party for marketing purposes.

We share your data only in the following limited circumstances:

• Payment processors: your financial data is shared with the payment service provider handling your deposit or withdrawal transaction (e.g., GCash or Maya infrastructure partners, or your bank). This is necessary to complete the transaction.
• Identity verification providers: your KYC documents may be processed by a third-party identity verification service that operates under a data processing agreement with fortunegames.
• Infrastructure and hosting providers: technical data is processed on servers managed by third-party infrastructure providers who have contractual obligations to protect the data they handle on our behalf.
• Legal or regulatory authorities: where we are required to disclose information by applicable law, court order, or a lawful request from a relevant authority.

6. Security Measures

fortunegames implements the following security controls to protect your personal data:

• SSL encryption: all data transmitted between your device and fortunegames is encrypted using SSL (Secure Sockets Layer) technology.
• OTP verification: one-time password authentication is used for account access and sensitive account changes.
• Access controls: internal access to personal data is restricted to staff who require it to perform their role, and access is logged.
• Data minimisation: we collect only the data that is necessary for the purposes described in this policy.
• Incident response: we maintain procedures for identifying and responding to data security incidents, including notification processes where required.

While we implement robust security measures, no online system can be guaranteed to be completely free from risk. You are also responsible for keeping your account credentials — your password and OTP — confidential and not sharing them with anyone else.

7. Data Retention

We retain your personal data for as long as your account is active. If you close your account, we retain your data for a further period as required by applicable legal and record-keeping obligations — typically this covers the period during which a dispute could be raised or a legal obligation requires us to hold the record.

KYC identity documents are retained for the minimum period required by applicable regulations. Usage and transaction data is retained in accordance with financial record-keeping requirements.

8. Your Rights

As a player on fortunegames, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to correction: you can ask us to correct inaccurate or incomplete information in your account.
• Right to deletion: you can request that we delete your personal data, subject to our legal retention obligations.
• Right to withdraw consent: where we process your data based on consent, you can withdraw that consent at any time.
• Right to object: you can object to processing carried out under legitimate interests, and we will assess whether those interests override your rights in the specific case.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable time frame and in accordance with applicable laws.

9. Cookies & Tracking

fortunegames uses cookies and similar technologies to operate the platform and improve the player experience. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: required for the platform to function — session management, login authentication, and security. These cannot be disabled without affecting platform functionality.
• Functional cookies: remember your preferences such as language and display settings to improve your experience.
• Analytics cookies: help us understand how players use the platform in aggregate, so we can identify improvements. These use anonymised or pseudonymised data.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. fortunegames does not use third-party advertising or tracking cookies.

10. Minors

fortunegames is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable laws. When we make a material update, we will note the new effective date at the top of this page. Where the change is significant, we will make reasonable efforts to notify registered players — for example, through a notice on the platform.

Continued use of fortunegames after a policy update has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically if you have questions about the current policy.

12. Contact Us

If you have any questions about this Privacy Policy, about how your personal data is handled, or if you wish to exercise your data rights, please contact the fortunegames support team:

You can also visit our FAQ page for answers to common questions. For questions about your account terms of use, refer to our Terms & Conditions.